Refund & Cancellation Policy
Last updated: 13 October 2026
GREEN RAY MEDIA LTD
GREEN RAY MEDIA LTD provides business-to-business digital marketing, lead generation and consulting services.
Refunds, cancellations, service adjustments and payment disputes are handled in accordance with the applicable service agreement and relevant legal requirements.
1. Contractual Terms
Refund eligibility and cancellation conditions are determined by the terms agreed between GREEN RAY MEDIA LTD and the client.
The relevant service agreement defines the applicable rights, obligations and commercial arrangements.
2. Cancellation Requests
Clients wishing to cancel or modify an agreed service should submit a written request to our official contact email.
Cancellation requests are reviewed in accordance with the applicable agreement and the status of the services.
3. Services Already Performed
Fees relating to services already performed or costs incurred are assessed according to the applicable agreement and relevant law.
4. Unused Prepayments
Where advance payments have been made, any potential refund or credit relating to undelivered services is assessed under the relevant agreement and applicable law.
5. Lead Generation Disputes
Disputes concerning lead validity, duplication, qualification or delivery are reviewed using the criteria and validation procedures agreed between the parties.
Any applicable replacement, credit or refund is determined according to the relevant service agreement.
6. Consultation Cancellations
Cancellation and rescheduling conditions for digital marketing consultations are confirmed as part of the applicable booking or service agreement.
Any refund eligibility is determined under those agreed terms and applicable law.
7. Refund Requests
To submit a refund or payment adjustment request, contact: contact@greenray-media.com
Please provide:
- Company name
- Relevant invoice reference
- Description of the request
- Supporting information, where applicable
8. Review & Processing
Requests are reviewed individually.
Where a refund is approved, the amount and processing arrangements are communicated to the client.
9. Applicable Law
Nothing in this policy excludes rights or obligations that cannot lawfully be excluded under applicable law.